Quotes from Industry Frist Movers

Mr. Eric Tan
Country Director
Avaya Singapore Pte Ltd

“Avaya is pleased that IDA is taking a forward-looking step to nurture and develop multi-disciplinary IT professionals through the Service Science, Management & Engineering (SSME) initiative. This bodes well for the entire industry, promoting innovation and value-creation within the Singapore economy. As a leading provider of intelligent communications, Avaya delivers business value by embedding innovative communications solutions and applications into business processes. Such multi - disciplinary professionals will have a key role to play in the development of our business and technology.”

Mr. Tom Cheong
Managing Director, Singapore and Brunei
Cisco

"Services is a critical area in ICT and an area in which Singapore can play a leadership role so this initiative is definitely an excellent strategy from IDA and IBM. Services will be an important component of iN2015. Cisco's own Services practice, which operates in close cooperation with our channel partners, has been growing to match the increased complexity in the network and ICT infrastructure. In line with our commitment to supporting iN2015, Cisco is pleased to support SSME."

Mr. Rajan Raju
Managing Director and Head, Technology & Operations
DBS Bank Ltd

"As a bank that is born and bred in Asia, DBS embodies the spirit of New Asia and is well-positioned to ride its growth. Our participation in Service Science Management & Engineering (SSME) through National Infocomm Scholarship continues to reinforce DBS' focus in cultivating quality customer service through the grooming of infocomm talents who will be able to contribute to a rapidly prospering Asia ."

Mr. Patrick Liew
Singapore Country Manager
Intel Technology Asia Pte Ltd

“The critical demands of how a corporation competes in today's global marketplace have resulted in a need to better measure and deliver service-orientated processes and technologies to ensure business and IT predictability and consistency. Intel is delighted to be part of this industry partnership to groom the next wave of infocomm professionals that will help drive this emerging discipline in an innovation-based economy.”

Mrs. Rosina Howe
Group Director, Innovation and InfoComm Technology
Land Transport Authority

"The SSME programme represents a timely collaboration between Public, Private and Academia that is monumental to the development of a new Service Science in Singapore. LTA is committed to deliver the best of customer service delivery to the public and we are proud to be an early adopter of this programme.

LTA has been actively seeking ways to further develop multi-disciplinary talents in further enhancing Singapore's land transport in terms of service and innovation. We are very pleased to be part of this timely and strategic SSME initiative to propel Singapore in the global frontiers of innovative and high valued services in the digital future."

Mr. Ronnie Lee
Country Manager, Relationship Business
Lenovo Singapore

"Nurturing and building talent locally is essential to sustaining Singapore 's continued competitiveness. A strong talent pool will be essential if Singapore is to attract multinational organisations to set up regional and corporate HQ here. Lenovo is a firm believer in what we call Worldsourcing -- harnessing resources and expertise where it makes best business sense - no matter where on the globe that is. In Lenovo, for instance, we operate without a corporate worldwide HQ - instead, we base centres of excellence in specific countries. Supporting the SSME curriculum is definitely in line with how we envision our continued contribution to the high-value services thrust in Singapore ."

Mr. Lim Khiang Tong
Head of Technology Singapore, Group Operations and Technology Division
OCBC Bank

"As markets shift progressively from manufacturing to service-based economies, the SSME programme is both timely and appropriate. OCBC has no doubt Service Science will create just as much excitement and enthusiasm as when IBM helped establish the discipline of Computer Science in the 1950s.

The service sector is most probably the least studied and the least understood part of our economy. Having a new breed of professionals apply such cross-platform solutions will bring OCBC, along with Singapore, in the right direction towards being a more globalised economy."

Mr. Bernard Lee
Vice President, Process and Innovation
PowerSeraya Ltd

"At PowerSeraya, we are constantly energised by people who are passionate about transforming the way we think, do, engage and execute. In keeping with the spirit of radical innovation, we are proud to be among the pioneers in Singapore - together with IDA and IBM - in helping to push the frontier of service innovation through Service Science and SSME. In today's service-based economy, the ability to transform innovative ideas, realise them into tangible forms of business solutions and services is both essential and critical for us to step ahead and surf at the forefront of global innovation."

Mr. Tan Tong Hai
President and Chief Executive Officer
Singapore Computer Systems Limited (SCS)

“SCS believes in talent development and is delighted that IDA is taking the approach of developing multi-disciplinary infocomm professionals through the Service Science, Management & Engineering (SSME) initiative. Having such all-rounded professionals enables Singapore to retain its leadership as a globalised, service-based nation. SCS supports the SSME initiative and looks forward to having more multi-disciplinary infocomm professionals to boost Singapore's infocomm industry."

Mr. Bill Chang
Executive Vice President, Business Group
Singapore Telecommunications Ltd

“SingTel is excited to work closely with the IDA to develop the service skills of the next generation of infocomm professionals. As Asia 's leading communications group, SingTel is fully committed to enhancing service standards in the industry. We share the IDA's vision of establishing Singapore as a global services innovation hub that transforms the way services are delivered.”

Ms. Susan Hwee
Executive Vice President, Information Technology
United Overseas Bank Ltd

"At UOB, information technology has always played a significant role in the Bank's business. We pride ourselves in being able to harness technology to meet the needs of our customers.

With services comprising a substantial bulk of the nation's GDP and total employment, it is an asset for all to be armed with integrated multi-disciplinary skills which fuses information technology and services.

We strongly support the Infocomm Development Authority of Singapore (IDA) for their championing the Service Science, Management and Engineering (SSME) initiative."