"The rapid development of Singapore as a centre of excellence for the financial services industry, together with the emergence of operations and technology as key competitive differentiators, underlines the need here for world-class graduate education such as the SMU SIS Masters Programme. I am honoured to be associated with this programme and am confident that it will reinforce Singapore reputation as the pre-eminent global hub for banking operations and technology."
- Andrew BUTCHER

Mr. Andrew Butcher is Head of Operations and Technology for Citi in Asia Pacific and is a member of Citi's Asia Pacific Executive Committee.

In this role, he is responsible for Citi's operations, technology and shared services in the region, supporting all of Citi's businesses: Consumer Banking, Global Cards, Global Transaction Services, Markets and Global Wealth Management.

Prior to his current appointment in June 2008, Mr. Butcher was Head of Operations and Technology for Citi's Institutional Clients Group in Asia Pacific, responsible for corporate and investment banking operations in 16 countries, regional processing centers in Penang, Kuala Lumpur, Shanghai, Singapore and Sydney and Technology development in Singapore, Hong Kong, Australia and India.

Mr. Butcher joined Salomon Brothers, a predecesor company of Citi, in London in 1988. He held various positions in the firm's Operations and Strategigic Planning divisions in London and Tokyo before relocating to Hong Kong in 1992. He was responsible for establishing many of the firm's regional operations, including Beijing, Bangkok, Delhi, Kuala Lumpur and Jakarta.

He was appointed Director, Business Planning and Administration in 1997, Chief Administrative Officer in 1999 and Managing Director in 2000, responsible for regional management of Salomon Smith Barney Asia Pacific infrastructure, including Finance, Operations, Technology, Human Resources, Corporate Services and Public Affairs.

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"There is an ever increasing demand for Technology and Operational leaders who can act as true strategic partners in shaping the competitive edge of financial organizations. I am privileged to be associated with this unique Masters Programme at SMU SIS aimed at building the skills required to be effective in these critical roles."
- David GLEDHILL -

Mr. David Gledhill joined the Bank in August 2008 as the Managing Director and Head of Group Technology & Operations.

Gledhill is an industry veteran with 25 years of experience and has spent the bulk of his career in Asia . Prior to joining DBS, he held progressively senior positions with regional responsibilities in JP Morgan where he was most recently the Head of Investment Bank Operations, Asia.

A British citizen, Gledhill holds a Bachelor of Science Degree from the University of Durham in the United Kingdom.

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"I am honoured to be associated with the Masters Programme at SMU SIS. With technology and operations defining winners and losers in every industry this program should be a source of the best and the brightest in that area of interest."
- Venky KRISHNAKUMAR

Mr. Venky Krishnakumar was for most of his career with Citigroup (31 years) where he was Chief Operating and Chief Financial Officer for Citibank’s Global Consumer Bank, Asia Pacific Region till his retirement in 2005. His job responsibilities covered the Groups Operation and Technology, Financial and Treasury Management across Asia and included a global role at managing the transition of Citi’s work to low cost centers. Also, he worked with Mckinsey & Company as a Senior Advisor in their Business Technology practice between 2005 and 2006. He served as Senior Advisor to Barclays Bank Plc between August 2006 and May 2008. He has rejoined Mckinsey & Company as a Senior Advisor since July 2008.

He sits on the board of ST Engineering a public listed company, Singapore Computer Services and The Cental Depository Ltd (a subsidiary of SGX). He has served on several boards previously:

1. Polaris Software Labs
2. E- Serve International
3. Citibank Malaysia Berhad (Board Chairman)
4. Citibank Korea
5. Citibank Philippines
6. Singapore Land Authority

He is a Singaporean and lives here with his wife Aditi. They have two children.

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"In an industry renowned for constant change, the last couple of years have seen change of a seismic scale and events have occurred that have not been seen for at least one generation. This has led to a challenge to conventional thinking with an associated change of focus and a need for organisations and individuals to be able to adapt, survive and thrive in this changed environment.

For IT professionals working in financial services, this means an even greater need for understanding the business, the functions that support a business and the underlying technology platforms/processes. This understanding needs to be a broad one that encompasses the full business lifecycle from the initial client contact to ongoing management of risk and associated financial events. Traditionally there has been a focus on the 'next big thing' and whilst this will no doubt return, the lessons learnt recently remind us that we need to focus on the basics of our businesses and the needs that this translates into for technology ... things such as control, security, resilience, efficiency and above all clients needs.

Developing talent with this in mind is crucial to the ongoing progress of technology within financial services which is subsequently of utmost importance to organisations and the industry as a whole."
- Ian RAE

Mr. Ian Rae is the Chief Information Officer for RBS Global Banking and Markets in Asia Pacific and is responsible for delivering IT services and solutions to the financial markets businesses in the region. He has worked in technology within financial services for 29 years of which the last 14 years have been spent in financial markets organisations at UBS, Nat West Markets, Bankers Trust, ING, ABN AMRO and now RBS. His experience has covered a wide range of technology activities ranging from manning a mainframe data centre in the early part of his career, managing network and infrastructure projects, through to large scale business change programmes.

He is based in Singapore after relocating from London with his wife and 2 children 3 years ago.

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"As Technology becomes even more embedded and indispensable in our daily activities, its role will inevitably grow in significance, from just a business enabler previously, to become a critical business differentiator and a key foundation of innovation. This programme will uniquely position participants to ride this wave of change as it equips them with the ability to integrate business and technology. I am, therefore, very honoured to be associated with the programme."
- SHEE Tse Koon -

Mr. Shee Tse Koon was appointed to Chief Information Officer, Standard Chartered, Singapore in 2006.

In this role, he is responsible for the Bank's technology and operations in Singapore and oversees a team of more than 500 staff. He is a member of the Singapore Management Committee and his focus is in developing a technology and operations strategy for Singapore and driving the delivery of our services in support of the Bank's business agenda. In his 14 years with SCB, Mr Shee has assumed a wide range of roles across Sales and Operations. He was also instrumental in the establishment of our Global Shared Service Centres in Chennai and Kuala Lumpur. Prior to his current role, Mr Shee has worked in London as Executive Assistant to one of the GEDs. Tse Koon graduated with a degree in Economics & Philosophy from the National University of Singapore and is married with two children.

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"In an increasingly complex and dynamic financial industry, there is great demand for leaders who can effectively link technologies and business processes with business performance. I am pleased that we finally have a holistic and practical programme that is specially tailored to prepare talented operations and technology professionals to take advantage of these opportunities."
- TENG Soon Lang -

Mrs. Teng Soon Lang is an Executive Vice President at OCBC Bank Group, heading the Group Quality & Service Excellence Division. She is responsible for building a group-wide quality culture as well as working with Business Heads to deliver substantial margin improvements through service excellence.

Prior to her promotion as EVP, Soon Lang was the Group CIO, working in partnership with business colleagues to deliver numerous strategic systems as well as driving the merger integration.

Mrs. Teng is a member of the Board of Directors for e2Power Pte Ltd, Banking Computer Services Pte Ltd and BCS Information System Pte Ltd in Singapore. She is also the Deputy Chairman on the Board of Symphony BCSIS Sdn Bhd in Malaysia.

Prior to her appointment in OCBC, she headed the program for Executive Education at the Institute of Systems Science (ISS), National University of Singapore. During part of her tenure at ISS, she was concurrently holding the position of Director of Information Systems at the National University Hospital.

Mrs. Teng holds a Master Degree in Computer Science & Information System and a Bachelor of Accounting (Honours) from the National University of Singapore, in addition to her Post Graduate Qualification from the Institute of Cost and Management Accountants, UK.

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"I am delighted to be associated with the Masters Programme at SMU SIS. Role of Technology is getting more pervasive and success will increasingly be defined by those who can use Technology effectively and can anticipate changes connected with it. Participants to this programme will be uniquely positioned to manage this."
- Girija PANDE -

Mr. Girija P Pande is Executive VP and the Head-Asia Pacific of Tata Consultancy Services (TCS) and currently based in Singapore, the TCS HQ for Asia Pacific. TCS is one of Asia 's largest IT Company with over USD 3 Billion in revenue and over 85,000 software consultants based in 35 countries. Mr. Pande is the Chairman of TCS Asia Pacific Pte Ltd - a Singapore registered holding company which has a IHQ status awarded by EDB Singapore. In this role, he oversees TCS business in 13 Asia Pacific countries including Greater China, Japan, ASEAN, South Korea and Australia/New Zealand. He is also the Vice Chairman of TCS' joint venture subsidiary in China with Chinese Government and Microsoft.

Mr Pande is the Steering committee member of Singapore Government's (IE) - Network India Group and also the Director of VSNL International Singapore Pte Ltd. Mr. Pande is also a Council Member of Infocomm Development Authority (IDA) of Singapore - a high-powered Infocomm Manpower Council of the Government.

Prior to this he was a banker with ANZ Grindlays Banking Group, for 25 years and has extensive experience in commercial, retail and investment banking throughout Asia, including senior postings in Korea, Hong Kong, Bahrain and India. Most recently he was Executive Chairman of the ANZ Grindlays Asset Management Company, where he introduced financial planning for retail investors, bank assurance and oversaw the launch of the largest ever debt fund IPO in India in 2000.

Mr. Pande has been on many high level policy planning committees of the Reserve Bank of India, Indian Institute of Banking and has served on the Executive Management Committees of All India Chambers of Commerce such as ASSOCHAM and Bombay Chamber. Mr. Pande is well known in India and Asia within the financial and IT sector and has wide ranging contacts in Asian industry.

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