IT Leader Talk Series
Serve IT Up: SMRT IT Transformation
by Mr. Yeo Meng Hin
Speaker: |
 YEO Meng Hin Executive Vice President SMRT Corporation Ltd. |
Date: |
13 October 2006 (Friday)
We hope to see you there! |
Synopsis
Organisations today operate in an increasingly dynamic environment where continuing improvements are required in the quest for increasing organisational effectiveness. IT plays a central role in the effectiveness of any modern business. More and more reliance is placed on IS/IT in order to help organisations achieve their strategic objectives and goals.
The SMRT IT Department envisioned gaining the ability to adapt quickly to changing business conditions and to deliver business benefits using IT. Hence, IT is to recalibrate, evolve and transform, to be a strategic partner and business enabler to meet SMRT goal as the Premier Multi Modal Public Transport Service.
Several strategic goals that will assist in overhauling SMRT IT to achieve greater performance and importance within the organization through IT/Business value alignment, IT operational excellence attainment and continuous process improvement and growth will be discussed.
About the Speaker
Mr Yeo Meng Hin is the Executive Vice President of the SMRT Corporation Ltd. Prior to SMRT, Mr Yeo was employed in human resource and consultancy roles in a wide array of industries including hospitality, fast food, professional services, property, financial services and retail. He last held the position of Group Vice President, Human Resource in DFS Group, covering Asia Pacific operations.
In SMRT, Mr Yeo takes care of the three Business Units (Buses, Taxis & Circle Line), Corporate Services (HR, IT & Security) and the Safety Services department. He is also the appointed Director of Singapore Shuttle Bus (Pte) Ltd, SMRT Taxis Pte Ltd, SMRT Automotive Services Pte Ltd, Bus-Plus Services Pte Ltd and Transit Link Pte Ltd.
Since his joining in August 2003, Mr Yeo has restructured the IT operations to better align with SMRT's business needs. He introduced several initiatives to transform the IT function from IT support to a Business Enabler. To name a few, Mr Yeo consolidated the IT infrastructures, integrated the entire spectrum of HR services within a single platform called the HR Information Systems, and enhanced the taxi management systems at taxi contact centre.
Mr Yeo has a Master of Business Administration from the University of Phoenix, a Bachelor of Arts (Economics) from the National University of Singapore and a Graduate Diploma in Personnel Management.